Processes not functioning across systems
What is the most expensive job in the company? When the entire development has to stop and has to deal with a mysterious outage.
Never-ending coordination with third parties
Third party service stopped working? You definitely need to know immediately where the error occurred.
Non-compliance with SLAs and reputational damage
If a software company does not fix errors in time, it can quickly lose its reputation in the market
Customer Service overloaded with issues
Clients increase the pressure on your people due to prolonged outtages. And you really don't want that.